Privacy Policy

1. Introduction

Travel Tactics Hosting Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travel-tactics.com and use our hosting services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Billing and payment information
• Technical support communications
• Website usage data and preferences

2.2 Technical Information

We automatically collect technical information including:

• IP addresses and device identifiers
• Browser type and version
• Operating system
• Website navigation patterns
• Server logs and performance metrics

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing hosting services
• Processing payments and billing
• Customer support and technical assistance
• Service improvement and development
• Security monitoring and fraud prevention
• Marketing communications (with your consent)
• Legal compliance and regulatory requirements

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract: To provide hosting services and fulfil our contractual obligations
• Legitimate Interest: For service improvement, security, and business operations
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service providers and subcontractors who assist in delivering our services
• Payment processors for billing and transaction processing
• Legal authorities when required by law or to protect our rights
• Business partners for legitimate business purposes (with your consent)

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection practices
• ISO 27001 certified security management

7. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, we retain customer data for 7 years after contract termination, unless legally required to retain it longer.

9. International Transfers

Your data is primarily processed within the UK and EEA. If we transfer data outside these areas, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Binding Corporate Rules

10. Cookies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

11. Contact Information

For any privacy-related questions or concerns, contact our Data Protection Officer:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.